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Insurance Ombudsmen
One of the major areas of concern of the Government has been the efficient customer services in the insurance sector. With a view to ensure expeditious redressal of public grievances relating to the settlement of the claims, the Government has introduced a system of Ombudsman in the Insurance Sector with effect from 11th November 1998. Insurance Ombudsmen are currently located in 12 cities. Each Ombudsman is empowered to redress customer grievances in respect of insurance contracts on personal lines where the insured amount is less than Rs.20 lakhs. Particulars of the Insurance Ombudsmen are given below:
| Addresses of the Insurance Ombudsmen | Telephone Numbers & E-mail addresses |
|---|---|
|
Ahmedabad 2nd Floor, Ambica House, Near C.U. Shah College, 5, Navyug Colony, Ashram Road, Ahmedabad-380 014 |
079 - 27546150 (Off.) 079 -27546142 (Fax) Email: insombahd[at]rediffmail[dot]com |
|
Bhopal 1ST Floor, 117, Zone-II (Above D.M. Motors Pvt. Ltd.) Maharana Pratap Nagar, Bhopal - 462 011. |
0755 - 2578100 (Off.) 0755 - 2578103 (Fax) Email: insombmd[at]satyam[dot]net[dot]in |
|
Bhubaneswar 62, Forest Park, Bhubaneswar - 751 009. |
0674 - 2535220 (Off.) 0674 - 2531607 (Fax) Email: susantamishra[at]yahoo[dot]com |
|
Chandigarh S.C.O. No.101, 102 & 103, 2nd Floor, Batra Building , Sector 17-D, Chandigarh - 160 017. |
0172 - 2706468 (Off.) 0172 - 2708274 (Fax) |
|
Chennai Fatima Akhtar Court, 4th Floor, 453 (old312), Anna Salai, Teynampet, Chennai - 600 018 |
044 - 24333678 (Off.) 044 - 24333664 (Fax) Email: insombud[at]md4[dot]vsnl[dot]net[dot]in |
|
Delhi 2/2 A, Universal Insurance Bldg., Asaf Ali Road, New Delhi - 110 002. |
011 - 23239611 (Off.) 011 - 23230858 (Fax) |
|
Guwahati Aquarius, Bhaskar Nagar, R.G. Baruah Road, Guwahati - 781 021. |
0361 - 2414\5430 (Off.) 0361 - 2414051 (Fax) |
|
Hyderabad 6-2-47, Yetura Towers, Lane Opp. Saleem Function Palace, A.C. Guards, Lakdi-ka-Pool, Hyderabad - 500 004. |
040 - 26574325 (Off.) 044 - 23376559 (Fax) Email: insombud[at]hd2[dot]vsnl[dot]net[dot]in |
|
Kochi 2nd Floor, CC 27/2603, Pulinat Bldg., Opp. Cochin Shipyard, M.G. Road, Earnakulam - 682 015 |
0484 - 2373334 (Off.) 0484 - 2373336 (Fax) Email: insuranceombudsmankochi[at]hclinfinet[dot]com |
|
Kolkata North British Bldg., 29, N.S. Road, 3rd Floor, Kolkata - 700 001. |
033 - 22212666 (Off.) 033 - 22212668 (Fax) |
|
Lucknow Chintel 's House, 1st Floor, 16, Station Road, Lucknow - 226 001. |
0522 - 2635486 (Off.) 0522-2636755 (Fax) Email: insomblko[at]sify[dot]com |
|
Mumbai 3rd Floor, Jeevan Seva Annexe (Above MTNL), S.V. Road, Santa Cruz (W), Mumbai - 400 054. |
022 - 26106889 022 - 26106052 Email: ombudsman[dot]i[at]hclinfinet[dot]com |