Central Pension Accounting Office
The Central Pension Accounting Office (CPAO) was setup as an administrative unit of the Ministry of Finance, Department of Expenditure under the Controller General of Accounts. This office started functioning with effect from 1st January, 1990. CPAO is administering the 'Scheme for payment of Pension to Central Government Civil Pensioners by Authorized Banks (both Public Sector and some Private Sector Banks)'. Its function inter-alia includes:
- Issue of Special Seal Authorisations (SSAs) for pension payment to Authorised Banks.
- Preparation of budget for the Pension Grant and accounting thereof.
- Reconciliation with and performance review of banks with respect to Pension Payments and disbursements.
The coverage of the scheme extends to all pensioners of the Central Government employed in Civil Ministries/Departments (other than Railways, Posts, Telecom and Defence), National Capital Territory of Delhi, Union Territory Administrations without legislatures, retired Judges of the High Courts and the Supreme Court and all India Services Officers. This scheme also covers payment of pension to former Members of Parliament and the payment of pension and other amenities to the former Presidents/Vice Presidents of India.
CPAO was created with the primary objective to simplify the procedure and reduce the number of agencies for pension payment and to expedite the process of authorization, revision and transfer of pension through Authorized Banks.
The working of CPAO is fully computerized and it maintains a databank of Central (Civil) pensioners mainly based on authorization made. Over 10.12 lakh pensioners are provided pension related services by the CPAO through more than 55,501 paying bank branches all over the country.
CPAO has taken several measures to computerize pension processing and effective disbursement in CPAO and for interfaces with banks and Pay& Accounts Offices. To facilitate grievance redressal of the pensioners, the Grievance cell of CPAO has been revamped and Toll Free Call Centre with Toll Free Number (1800-11-77-88) has also been started in September, 2011. Pensioners may also lodge their grievances through e-mail at cccpao[at]nic[dot]in
NPS subscribers and their families are paid Additional Relief in the case of severance of their association with government due to death or disability. CPAO is disbursing monthly provisional pension direct to their bank accounts. CPAO is also coordinating with NSDL and other agencies on the NPS matters of Central Govt. Civil Employees.
The website of CPAO is www.cpao.nic.in which gives the procedure for pension payment of Central Civil Pensioners. It provides linkages to other related sites to provide access to latest Government orders on pension matter. The site has got a facility for online enquiry of the status of Pension cases being processed in the CPAO. Pensioners can also correspond with the office through this website.